Thank you for purchasing Hugware, the world’s first hardware wallet designed with master seed synchronisation capability. Hugware’s safe and secure technology is patented in more than 20 countries and significant markets, including the United States, Europe, China, India, and Southeast Asia.
Hugware comes in a pair. During setup, the master seed is generated in the Authentication Key (A-Key) and synchronised with the Rescue Key (R-Key). Use the A-Key to manage your crypto assets and keep your R-Key for when you need to recover access in the future.
Our state-of-the-art key pairing feature lets users do away with recovery phrases, thereby minimising instances of human error, phishing, and theft. However, it is your responsibility to ensure the security of your Hugware. Store your devices in a safe location and guard your authentication with a strong PIN.
Hugware is made of durable anodised metal but remains susceptible to damage when exposed to extreme conditions. Users should store their devices in a cool, dry place and avoid fire, water, or corrosive chemicals.
You are responsible for the safety and security of your Hugware. UKISS Technology is not liable for any loss, theft, or unforeseen damage of your device. For further information regarding your five-year warranty, visit Warranty Information.
You should register your Hugware on the UKISS website to activate the five-year warranty, earn KISS Tokens, and join our referrals program. To register, create an account at www.ukiss.io/my-account/.
The master seed is a unique string of randomly generated numbers that derive the private keys. Without the master seed, it is impossible to generate private keys for various cryptocurrency transactions to take place.
The private key is a string of randomly generated numbers that unlocks encrypted information. It identifies the intended recipient and enables the key holder to approve or authorise actions related to the message’s contents (i.e., enabling a crypto wallet to send coins). Other than performing cryptocurrency transactions, private keys can be used for creating digital signatures and forming secure communication channels. They must be kept secret.
Hugware comes with USB-A and USB-C connectors that you can easily plug into your computer and mobile devices. The hardware wallet works perfectly with the UKISS Hub one-stop platform on desktop and the UKISS Wallet mobile application.
You should receive your Hugware in an air-tight foil package containing the following:
If the contents are incomplete, contact support at email@example.com.
macOS and Windows
Step 1: Download UKISS Hub
Download and install UKISS Hub on your computer.
Step 2: Launch UKISS Hub
Launch UKISS Hub on your computer and check that you have arrived at the Get started page. If you do not see this page, go to the left menu and click .
Step 3: Standby
You have arrived at the start of the Hugware setup process. Click the three checkboxes to confirm that you have:
After clicking the three checkboxes, click Next.
Step 4: Connect A-Key
Connect the Authentication Key to your computer and wait for UKISS Hub to detect it.
If you are using an external USB hub, please connect it to your computer. Then, connect the Authentication Key to the USB hub.
Once UKISS Hub has detected your Authentication Key, click Next.
Step 5: Connect R-Key
With the A-Key still connected, connect the Rescue Key to your computer and wait for UKISS Hub to detect.
Once UKISS Hub has detected your Rescue Key, click Next.
Step 6: Initialisation
You will arrive at a page that says initialisation is about to start. Click Next when you’re ready. Wait for initialisation and pairing to complete.
Do not remove the Authentication Key and the Rescue Key until setup is complete.
Step 7: PIN setup
Once setup is complete, you will arrive at the success page. Next, you will need to create a PIN for your Hugware. Begin this process by clicking .
After setting up a PIN for your A-Key, create a PIN for your R-Key by clicking .
You must remember your Rescue Key’s PIN in order to use it as your Authentication Key’s 2FA device. If you forget, you may reset your Rescue Key’s PIN with your Authentication Key, provided that you still remember the PIN to your Authentication Key. UKISS Technology cannot recover lost PINs due to the nature of Hugware’s decentralised security system.
Step 8: Complete
Congratulations, you have come to the end of the setup process. Please keep your Hugware safe.
Step 1: Download and install UKISS Hub from the Google Play Store
You need internet connection to download the app.
Step 2: Launch UKISS Hub on your mobile device
Once you have launched UKISS Hub on your mobile device, you will arrive at the Get Started page of the app. Check the box to confirm that you have read the Terms and Conditions and then click the Get Started button.
Step 3: Check the three boxes
Check the boxes to confirm that you have the following:
Once you have checked the three boxes, tap Next.
Step 4: Connect Authentication Key
Connect the USB hub to your mobile device if you haven’t done so. Then, connect the Authentication Key to this USB hub and wait for the app to detect it. Once you see a message that says “A-Key Connected,” tap Next.
Step 5: Connect Rescue Key
Connect the Rescue Key to the USB hub and wait for the app to detect it. Once you see the message, “R-Key Connected,” tap Next.
Step 6: Initialisation
The app will tell you that initialisation is about to start. When you’re ready, tap Next.
Step 7: Wait for initialisation to complete
The Authentication Key and Rescue Key must remain connected until setup is complete. Initialisation is complete once all four ticks appear on the screen to indicate the following:
Step 8: PIN setup
The app will ask you to set a PIN for your Authentication Key and Rescue Key, respectively. Set a strong numeric or alphanumeric PIN that is 6- to 15-characters long.
⚠️UKISS Hub requires you to enter your PIN when sending assets, creating accounts, resetting the PIN of the paired Key, viewing certificate of authenticity, and renaming wallets, Keys and accounts.
⚠️You must remember at least one of your PINs (either A-Key’s PIN or R-Key’s PIN). UKISS Technology cannot recover lost PINs due to Hugware’s decentralised security system.
Step 9: Verify authenticity
Verify the authenticity of your Authentication Key/Rescue Key by clicking “View Certificate of Authenticity.” This certificate lets you confirm that your Keys were certified authentic by UKISS Technology. For more on this certification, go to UKISSCerts.
Congratulations! You have successfully completed the setup process. Next, you will need to set up accounts on UKISS Wallet to start securing your assets.
Hugware comes with a tamper-proof Certificate of Authenticity issued by UKISS Technology as proof that the device is genuine. The certificate will be recorded on the Ethereum blockchain upon production.
To access the electronic certificate on UKISS Hub:
Alternatively, you can view your certificates on the following platforms:
UKISS Hub is your one-stop platform for managing Hugware, crypto assets, and accessing UKISS services. It is compatible with Windows 10 and MacOS 12.3.1 versions, or later. You may download the desktop application from ukiss.io/downloads.
UKISS Wallet: Create crypto accounts, manage your crypto assets and transactions.
UKISS Suite: Access other UKISS software and applications.
Hugware Manager: Manage your Hugware®, PINs, or view your device’s Certificate of Authenticity.
Contact Book: Compile public key addresses and other details of your contacts for easy asset transfer.
Latest news: Get updates about UKISS Technology.
Help: Reset your PIN, recover a key, read our FAQ, or contact us for more information.
Set Up New Keys: Launch device initialisation for your new set of Hugware keys.
Settings: Set display language, view legal summary and latest software details.
You can change the name and PIN of your Hugware anytime.
Step 1: Connect A-Key or R-Key and go to Hugware Manager.
Step 2: Enter the PIN of the connecting Hugware Key.
Step 3: Enter a new name and/or PIN of the connecting Hugware Key. Repeat the same PIN in the next space. When you’re done, click Confirm.
Step 4: Once confirmed, you should see a success page. Click OK.
Please repeat the above steps to change the name and/or PIN of other Hugware Keys.
Your PIN is vital to the security of your Hugware® and must contain at least six alphanumeric characters. If you have forgotten the PIN for either the A-Key or R-Key, you may reset it on UKISS Hub. This process involves A-Keys and R-Keys that have been paired with each other. To reset A-Key’s PIN, connect the paired R-Key first. To reset R-Key’s PIN, connect the paired A-Key first.
PIN Reset Instructions:
You’ve successfully reset your PIN!
Paired Hugware keys can recover each other. If you lose the R-Key, obtain a new R-Key and synchronise it with the paired A-Key. If you lose the A-Key, obtain a new A-Key and synchronise it with the paired R-Key.
Once you have received your new device, you are ready for the key recovery process.
Key Recovery Instructions:
You’ve successfully completed the key recovery process. You are responsible for the safety and security of your device.
This process is meant for users who would like to have a spare set of Hugware devices that back up their crypto accounts. Once you have received your spare A-Key and R-Key, you will need to perform Key Recovery instead of going through the device setup process.
Key Backup Instructions:
You’ve successfully created a spare Hugware pair that backs up your crypto assets.
Users should set a strong PIN for the A-Key and R-Key, respectively, comprising at least six alphanumeric characters.
Tips on setting a secure PIN:
< 1 hour
Android, macOS & Windows
Step 1: Create/Restore Wallet
Launch UKISS Hub on your desktop or mobile device, connect your Authentication Key if you haven’t done so, and tap on the UKISS Wallet icon. To create a new wallet, tap or click on Add Wallet. To retrieve wallet data, tap or click on Restore Wallet. To import your wallet, click on Import Wallet (this feature is only available on UKISS Hub desktop).
On desktop, you will be prompted to set your wallet visibility setting. Selecting Locked ensures that your wallet cannot be viewed without connecting your Hugware A-Key or R-Key. Selecting Unlocked means your wallet can be viewed without the Hugware A-Key or R-Key.
Step 2: Create account
After creating a wallet, you should be able to see your wallet on the app. Tap anywhere within the box indicating your wallet to go to the Accounts page.
Step 3: Create account
On the Accounts page, tap on “Add Account,” give your account a name, and tap OK.
If you have restored your wallet, you will find your assets grouped in a single account, named “Account 1.” Assets of EVM-compatible networks that do not share the same Ethereum address will be grouped under “Account 1 Legacy.”
Wallet Import Instructions (Desktop-only)
Wallet Export Instructions (Desktop-only)
Contact Book Instructions
Asset Transfer Instructions
To send or receive crypto assets, you may click on the menu buttons on the left or go directly to the asset type.
My computer or phone cannot detect my Hugware. What should I do?
Check that the Hugware is detectable on a separate computer or phone. If the Hugware was detectable, there might be an issue with your operating system or UKISS Hub.
Here are some steps you can take:
If problems persist, please look up our FAQ section or contact support.
UKISS Hub could not detect my R-Key during the setup process. What should I do?
Each UKISS Hugware® comes with a five-year limited warranty.
This limited warranty covers any defects in material or workmanship under normal use during the warranty period. UKISS Technology will repair or replace, at no charge, products or parts of a product proven to be defective due to improper material or workmanship under normal use and maintenance.
This warranty does not cover issues caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
Customers must register their Hugware on the UKISS website to activate their warranty.
Steps to activate your warranty:
To obtain warranty service, please contact us at firstname.lastname@example.org.
Last updated: 6 June 2023