Hugware® User Guide

ABOUT UKISS HUGWARE® 

Thank you for purchasing Hugware, the world’s first hardware wallet designed with master seed synchronisation capability. Hugware’s safe and secure technology is patented in more than 20 countries and significant markets, including the United States, Europe, China, India, and Southeast Asia. 

Hugware comes in a pair. During setup, the master seed is generated in the Authentication Key (A-Key) and synchronised with the Rescue Key (R-Key). Use the A-Key to manage your crypto assets and keep your R-Key for when you need to recover access in the future. 

Our state-of-the-art key pairing feature lets users do away with recovery phrases, thereby minimising instances of human error, phishing, and theft. However, it is your responsibility to ensure the security of your Hugware. Store your devices in a safe location and guard your authentication with a strong PIN.

LOOKING AFTER YOUR HUGWARE®

Hugware is made of durable anodised metal but remains susceptible to damage when exposed to extreme conditions. Users should store their devices in a cool, dry place and avoid fire, water, or corrosive chemicals.

You are responsible for the safety and security of your Hugware. UKISS Technology is not liable for any loss, theft, or unforeseen damage of your device. For further information regarding your five-year warranty, visit Warranty Information.

REGISTERING YOUR HUGWARE®

You should register your Hugware on the UKISS website to activate the five-year warranty, earn KISS Tokens, and join our referrals program. To register, create an account at www.ukiss.io/my-account/.

DEFINITIONS

Master seed

The master seed is a unique string of randomly generated numbers that derive the private keys. Without the master seed, it is impossible to generate private keys for various cryptocurrency transactions to take place. 

 

Private key

The private key is a string of randomly generated numbers that unlocks encrypted information. It identifies the intended recipient and enables the key holder to approve or authorise actions related to the message’s contents (i.e., enabling a crypto wallet to send coins). Other than performing cryptocurrency transactions, private keys can be used for creating digital signatures and forming secure communication channels. They must be kept secret.

 
Hardware Wallet
A specially designed physical device that allows the user to generate and store private keys offline, thereby protecting their assets from potential online thefts. All actions done with the private keys are contained within the hardware.

UNBOXING HUGWARE

Hugware comes with USB-A and USB-C connectors that you can easily plug into your computer and mobile devices. The hardware wallet works perfectly with the UKISS Hub one-stop platform on desktop and the UKISS Wallet mobile application. 

You should receive your Hugware in an air-tight foil package containing the following:

  1. Metal container with a holographic tamper-proof seal.
  2. A-Key and R-Key imprinted with serial numbers (AXXXX-XXXX and RXXXX-XXXX)
  3. Get started card
  4. Information Booklet

If the contents are incomplete, contact support at support@ukiss.io.

Note:

  • You will not find a recovery phrase sheet as the Hugware does not require recovery phrases.

HUGWARE® SETUP

Before setting up your Hugware, ensure that your operating system is up to date. UKISS Hub is compatible with Windows 10 and MacOS 12.3.1 versions, or later. Users should download UKISS Hub from Downloads page.

 
We advise that you use a computer that has at least two USB-A or USB-C ports as you will need to connect both the A-Key and R-Key at the same time. It is best to use the ports provided by your device instead of using an external adapter or USB port hub. If you wish to use an external hub, ensure that it is of high quality.
 
Setup instructions
The setup process should take no longer than five minutes.
 
  1. Launch UKISS Hub on your computer.
  2. Click Get Started/Setup New Keys. You will arrive at a page that tells you to standby your A-Key and R-Key. Click Next when you’re ready.
  3. Connect A-Key and wait for your computer to detect the device. UKISS Hub will let you know once it has detected your A-Key. Click Next to continue.
  4. Wait for the A-Key to initialise and generate the master seed. UKISS Hub will let you know once this part of the process is complete. Keep your A-Key connected and click Next to continue.
  5. You are about to pair your A-Key with your R-Key. Connect your R-Key and wait for your computer to detect the device. UKISS Hub will let you know once it has detected your R-Key. Click Next to continue.
  6. Wait for the R-Key to synchronise with your A-Key and complete verification. UKISS Hub will let you know once this part of the process is complete.
  7. Now that you have paired your devices, set up PIN for A-Key.
  8. Next, set up PIN for R-Key.

Congratulations! You have completed the setup process. Store your R-Key in a safe place and start using your A-Key.

Note:

  • Internet connection is not required during device initialisation.
  • Some users may receive a notification that identifies the Hugware key as “ONE USBKEY1132.” This is normal for keys that belong to the first batch of production. Consider yourself a Hugware pioneer!

UKISS CERTIFICATE OF AUTHENTICITY

Hugware comes with a tamper-proof Certificate of Authenticity issued by UKISS Technology as proof that the device is genuine. The certificate will be recorded on the Ethereum blockchain upon production.

To access the electronic certificate on UKISS Hub:

  1. Launch UKISS Hub
  2. Connect a Hugware key
  3. Go to Hugware Manager View Certificate of Authenticity

Alternatively, you can view your certificates on the following platforms:

  1. https://ukisscerts.jupyton.com
  2. https://www.tradetrust.io/verify

Here’s how:

  1. Go to Hugware Manager View Certificate of Authenticity
  2. Scroll down and click the download icon to receive the certificate in JSON format.
  3. Drop the JSON file onto either platform.

USING UKISS HUB

UKISS Hub is your one-stop platform for managing Hugware, crypto assets, and accessing UKISS services. It is compatible with Windows 10 and MacOS 12.3.1 versions, or later. You may download the desktop application from ukiss.io/downloads.

UKISS Hub Functions:

UKISS Wallet: Create crypto accounts, manage your crypto assets and transactions.

UKISS Suite: Access other UKISS software and applications.

Hugware Manager: Manage your Hugware®, PINs, or view your device’s Certificate of Authenticity.

Contact Book: Compile public key addresses and other details of your contacts for easy asset transfer.

Latest news: Get updates about UKISS Technology.

Help: Reset your PIN, recover a key, read our FAQ, or contact us for more information.

Setup New Keys: Launch device initialisation for your new set of Hugware keys.

Settings: Set display language, view legal summary and latest software details.

KEY FUNCTIONS

Authentication-Key Rescue-Key
Add wallet
Import wallet
Create account
Remove account/wallet
Add asset
Add token
Move asset
Send asset
Add contact
Reset PIN
Recover key
Duplicate keys

CHANGING PIN AND NAME

You can change the name and PIN of your Hugware anytime.

  1. Connect your A-Key or R-Key. Go to Hugware Manager → Click Change Hugware Name/PIN
  2. Enter a new name and PIN
  3. Enter the new PIN again → Click Confirm

You’ve successfully changed the name and PIN of your device.

Note: Each user has up to 10 attempts to enter the correct PIN before your Hugware keys are locked. If this happens, you will need to reset your PIN.

PIN RESET

Your PIN is vital to the security of your Hugware® and must contain at least six alphanumeric characters. If you have forgotten the PIN for either the A-Key or R-Key, you may reset it on UKISS Hub. This process involves A-Keys and R-Keys that have been paired with each other. To reset A-Key’s PIN, connect the paired R-Key first. To reset R-Key’s PIN, connect the paired A-Key first.

PIN Reset Instructions:

  1. Connect the paired A-Key or R-Key to the computer.
  2. Go to Hugware Manager → Click Reset PIN
  3. Enter PIN. (Do not remove!)
  4. Now, plug in the paired Hugware key you would like to reset. Click Next.
  5. Enter new PIN for this device.

You’ve successfully reset your PIN!

Note: This process works for synchronised A-Key and R-Key pairs. You cannot reset the PIN of a Hugware key from a different pair, or a Hugware key that has not been initialised and paired.

KEY RECOVERY

Paired Hugware keys can recover each other. If you lose the R-Key, obtain a new R-Key and synchronise it with the paired A-Key. If you lose the A-Key, obtain a new A-Key and synchronise it with the paired R-Key.

Once you have received your new device, you are ready for the key recovery process.

Key Recovery Instructions:

  1. Connect the A-Key or R-Key you originally have (i.e., the one you didn’t lose)
  2. Go to Hugware ManagerRecover Key
  3. Enter PIN. 
  4. Connect your new device and wait for UKISS Hub to detect. Click Next. 
  5. Wait for synchronisation to complete. 
  6. Set up PIN for your new device.

You’ve successfully completed the key recovery process. You are responsible for the safety and security of your device.

KEY BACKUP

This process is meant for users who would like to have a spare set of Hugware devices that back up their crypto accounts. Once you have received your spare A-Key and R-Key, you will need to perform Key Recovery instead of going through the device setup process.

Key Backup Instructions:

  1. Pick up the R-Key from your original pair (i.e., not your spare R-Key) and connect it to your computer.
  2. Go to Hugware ManagerRecover Key 
  3. Enter PIN. (Do not remove!)
  4. Connect your new A-Key and wait for UKISS Hub to detect. Click Next.
  5. Wait for synchronisation to complete. 
  6. Set up PIN for your new A-Key. (Do not remove!)
  7. Disconnect your original R-Key
  8. Go to Hugware ManagerRecover Key 
  9. Enter the PIN you’ve just set for your new A-Key.
  10. Connect your new R-Key (i.e., not your spare R-Key) and wait for UKISS Hub to detect. Click Next.
  11. Wait for synchronisation to complete. 
  12. Set up PIN for your new R-Key.

You’ve successfully created a spare Hugware pair that backs up your crypto assets.

Tip: Give a different name for your second Hugware pair to avoid confusion.

SECURITY BEST PRACTICES

Users should set a strong PIN for the A-Key and R-Key, respectively, comprising at least six alphanumeric characters.

Tips on setting a secure PIN:

  1. Avoid the obvious (i.e., 123ABC and 654321)
  2. Try an extra-long PIN
  3. Use different PINs for A-Key and R-Key
  4. Don’t write PINs down
  5. Try a familiar date other than your birthdate

UKISS WALLET SETUP

Now that you have set up your Hugware, it’s time to set up your wallet. Managing crypto assets has never been easier with the UKISS Wallet, which supports a variety of cryptocurrencies, including major ERC-20 tokens. On this application, you can conduct and monitor transactions across various accounts and assets, all in one place. The full list of supported coins and tokens are on our Hugware page.

Note: Users can only create one wallet for each Hugware.

UKISS Wallet Setup Instructions:

  1. Connect your A-Key to the computer. 
  2. Go to UKISS Wallet and click + Add Wallet
  3. Set your wallet visibility. You may select Locked to ensure that your Hugware device is required for viewing asset data. Selected Unlocked to allow viewing of asset data without Hugware device. 
  4. When you’re ready, click + Create.
  5. Now that you have a wallet, you may create an account. Click + Add Account.
  6. Enter PIN.
  7. Name your account and click +Create
  8. Now that you have an account, you may add asset type. Click + Add Asset
  9. Enter PIN.
  10. To add an ERC-20 token, go to your Ethereum asset and click the ellipsis button. Click +Add Token.

Note: Users can move assets across accounts by clicking Move Asset.

Wallet Import Instructions

  1. Go to UKISS Wallet → Click Import 
  2. Select the JSON file linked to your wallet
  3. Click Open 

Wallet Export Instructions

  1. Go to UKISS Wallet 
  2. Select wallet and click Export
  3. Name your JSON file and specify export location 
  4. Click Save

Contact Book Instructions

  1. Go to Contact Book+ Add Contact
  2. Fill in contact name, network, wallet address, and asset type. 
  3. Click + Add

Asset Transfer Instructions

To send or receive crypto assets, you may click on the menu buttons on the left or go directly to the asset type. 

Send:

  1. To send an asset, connect your A-Key, click Send and enter PIN. You will see a pop-up window for you to provide more details. 
  2. Select the account and enter the recipient’s wallet address, the asset type, asset amount, and gas fee. When you’re ready, click Next
  3. Review transaction details and click Send.
  4. Your transaction is being processed. Go to Transaction History to view transfer status. 

Receive:

  1. Click Receive and share the wallet address for your preferred asset type.

TROUBLESHOOTING

My computer or phone cannot detect my Hugware. What should I do?

Check that the Hugware is detectable on a separate computer or phone. If the Hugware was detectable, there might be an issue with your operating system or UKISS Hub.

Here are some steps you can take:

  1. Connect your Hugware key to a different USB or USB-C port.
  2. Restart your computer.
  3. Reinstall UKISS Hub. 
  4. Update your operating system.

If problems persist, please look up our FAQ section or contact support.

UKISS Hub could not detect my R-Key during the setup process. What should I do?

  1. Exit the device setup process and try the following steps:
    1. Connect your R-Key to a different USB or USB-C port.
    2. Restart your computer.
    3. Reinstall UKISS Hub.
    4. Update your operating system.
  2. Once UKISS Hub is able to detect your R-Key, you may resume setup using the Recover Key function. Unplug your R-Key and connect your initialised A-Key. Go to Hugware ManagerRecover Key.
  3. A pop-up window will prompt for a PIN. Enter 123456.
  4. Connect your R-Key and wait for UKISS Hub to detect. Wait for synchronisation to complete.
  5. Set up PIN for R-Key.
  6. You’ve successfully initialised your R-Key. Now, disconnect your R-Key.
  7. With your A-Key still connected, go to Hugware ManagerChange Hugware Name/PIN
  8. A pop-up window will prompt for a PIN. Enter 123456.
  9. Enter new PIN for your A-Key.
  10. Your A-Key is ready for use.

WARRANTY INFORMATION

Each UKISS Hugware® comes with a five-year limited warranty.

This limited warranty covers any defects in material or workmanship under normal use during the warranty period. UKISS Technology will repair or replace, at no charge, products or parts of a product proven to be defective due to improper material or workmanship under normal use and maintenance. 

This warranty does not cover issues caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. 

Customers must register their Hugware on the UKISS website to activate their warranty.

Steps to activate your warranty:

  1. Go to the UKISS website www.ukiss.io/register
  2. Create a UKISS User Account
  3. Register your Hugware by keying in the serial number
  4. Check the product page to ensure that your devices are successfully registered

To obtain warranty service, please contact us at support@ukiss.io.

Last updated: 17 June 2022