Hugware® User Guide

hug

ABOUT UKISS HUGWARE® 

Thank you for purchasing Hugware, the world’s first hardware wallet designed with master seed synchronisation capability. Hugware’s safe and secure technology is patented in more than 20 countries and significant markets, including the United States, Europe, China, India, and Southeast Asia. 

Hugware comes in a pair. During setup, the master seed is generated in the Authentication Key (A-Key) and synchronised with the Rescue Key (R-Key). Use the A-Key to manage your crypto assets and keep your R-Key for when you need to recover access in the future. 

Our state-of-the-art key pairing feature lets users do away with recovery phrases, thereby minimising instances of human error, phishing, and theft. However, it is your responsibility to ensure the security of your Hugware. Store your devices in a safe location and guard your authentication with a strong PIN.

DEFINITIONS

Master seed

The master seed is a unique string of randomly generated numbers that derive the private keys. Without the master seed, it is impossible to generate private keys for various cryptocurrency transactions to take place. 

 

Private key

The private key is a string of randomly generated numbers that unlocks encrypted information. It identifies the intended recipient and enables the key holder to approve or authorise actions related to the message’s contents (i.e., enabling a crypto wallet to send coins). Other than performing cryptocurrency transactions, private keys can be used for creating digital signatures and forming secure communication channels. They must be kept secret.

 
Hardware Wallet
A specially designed physical device that allows the user to generate and store private keys offline, thereby protecting their assets from potential online thefts. All actions done with the private keys are contained within the hardware.

LOOKING AFTER YOUR HUGWARE®

Hugware is made of durable anodised metal but remains susceptible to damage when exposed to extreme conditions. Users should store their devices in a cool, dry place and avoid fire, water, or corrosive chemicals.

You are responsible for the safety and security of your Hugware. UKISS Technology is not liable for any loss, theft, or unforeseen damage of your device. For further information regarding your five-year warranty, visit Warranty Information.

REGISTERING YOUR HUGWARE®

You should register your Hugware on the UKISS website to activate the five-year warranty, earn KISS Tokens, and join our referrals program. To register, create an account at www.ukiss.io/my-account/.

UNBOXING HUGWARE

Hugware comes with USB-A and USB-C connectors that you can easily plug into your computer and mobile devices. The hardware wallet works perfectly with the UKISS Hub one-stop platform on desktop and the UKISS Wallet mobile application. 

You should receive your Hugware in an air-tight foil package containing the following:

  1. Metal container with a holographic tamper-proof seal.
  2. A-Key and R-Key imprinted with serial numbers (AXXXX-XXXX and RXXXX-XXXX)
  3. Get started card
  4. Information Booklet

If the contents are incomplete, contact support at support@ukiss.io.

Note:

  • You will not find a recovery phrase sheet as the Hugware does not require recovery phrases.

HUGWARE® SETUP (DESKTOP)

Takes about
5 mins

Offline
p
rocess

macOS and Windows

Play Video

Step 1: Download UKISS Hub

Download and install UKISS Hub on your computer.

Step 2: Launch UKISS Hub

Launch UKISS Hub on your computer and check that you have arrived at the Get started page. If you do not see this page, go to the left menu and click .

Accept the Privacy Policy and Terms and Conditions by clicking the checkbox. After that, click the Get started button.

Step 3: Standby

You have arrived at the start of the Hugware setup process. Click the three checkboxes to confirm that you have:

  1. Two available USB ports
  2. The Authentication Key and Rescue Key
  3. Set aside at least five minutes of setup time

After clicking the three checkboxes, click Next.

Step 4: Connect A-Key

Connect the Authentication Key to your computer and wait for UKISS Hub to detect it.

If you are using an external USB hub, please connect it to your computer. Then, connect the Authentication Key to the USB hub.

Once UKISS Hub has detected your Authentication Key, click Next.

Step 5: Connect R-Key

With the A-Key still connected, connect the Rescue Key to your computer and wait for UKISS Hub to detect.

Once UKISS Hub has detected your Rescue Key, click Next.

Step 6: Initialisation

You will arrive at a page that says initialisation is about to start. Click Next when you’re ready. Wait for initialisation and pairing to complete.

Do not remove the Authentication Key and the Rescue Key until setup is complete.

Step 7: PIN setup

Once setup is complete, you will arrive at the success page. Next, you will need to create a PIN for your Hugware. Begin this process by clicking  .

After setting up a PIN for your A-Key, create a PIN for your R-Key by clicking  .

⚠️You must remember your Rescue Key’s PIN in order to use it as your Authentication Key’s 2FA device. If you forget, you may reset your Rescue Key’s PIN with your Authentication Key, provided that you still remember the PIN to your Authentication Key. UKISS Technology cannot recover lost PINs due to the nature of Hugware’s decentralised security system.

Step 8: Complete

Congratulations, you have come to the end of the setup process. Please keep your Hugware safe.

Note:

  • Internet connection is not required during device initialisation.
  • Some users may receive a notification that identifies the Hugware key as “ONE USBKEY1132.” This is normal for keys that belong to the first batch of production. Consider yourself a Hugware pioneer!

HUGWARE® SETUP (ANDROID)

Takes about
5 mins

Offline
p
rocess

Android -only

Play Video about How to set up Hugware on UKISS Hub Android video thumbnail

Step 1: Download and install UKISS Hub from the Google Play Store

You need internet connection to download the app.

Download UKISS Hub from the Google Play Store

 

Step 2: Launch UKISS Hub on your mobile device

Once you have launched UKISS Hub on your mobile device, you will arrive at the Get Started page of the app. Check the box to confirm that you have read the Terms and Conditions and then click the Get Started button.

UKISS Hub Get Started page

Step 3: Check the three boxes 

Check the boxes to confirm that you have the following:

  1.  At least two available USB ports 
  2. The Authentication Key and Rescue Key
  3. You have set aside at least 5 mins to complete the process. 

Once you have checked the three boxes, tap Next. 

Hugware Setup Checklist

Step 4: Connect Authentication Key

Connect the USB hub to your mobile device if you haven’t done so. Then, connect the Authentication Key to this USB hub and wait for the app to detect it. Once you see a message that says “A-Key Connected,” tap Next.

Connect Authentication Key to UKISS Hub

Step 5: Connect Rescue Key

Connect the Rescue Key to the USB hub and wait for the app to detect it. Once you see the message, “R-Key Connected,” tap Next.

R-Key Connected

Step 6: Initialisation

The app will tell you that initialisation is about to start. When you’re ready, tap Next.

Step 7: Wait for initialisation to complete

The Authentication Key and Rescue Key must remain connected until setup is complete. Initialisation is complete once all four ticks appear on the screen to indicate the following:

  1. Your A-Key has been initialised
  2. Your master seed has been generated
  3. Your A-Key and R-Key were paired 
  4. Both Keys were verified

Hugware initialised

Step 8: PIN setup 

The app will ask you to set a PIN for your Authentication Key and Rescue Key, respectively. Set a strong numeric or alphanumeric PIN that is 6- to 15-characters long. 

⚠️UKISS Hub requires you to enter your PIN when sending assets, creating accounts, resetting the PIN of the paired Key, viewing certificate of authenticity, and renaming wallets, Keys and accounts.

Hugware PIN setup

⚠️You must remember at least one of your PINs (either A-Key’s PIN or R-Key’s PIN). UKISS Technology cannot recover lost PINs due to Hugware’s decentralised security system.

 

Step 9: Verify authenticity

Verify the authenticity of your Authentication Key/Rescue Key by clicking “View Certificate of Authenticity.” This certificate lets you confirm that your Keys were certified authentic by UKISS Technology. For more on this certification, go to UKISSCerts.

Verify certificate of authenticity

Complete

Congratulations! You have successfully completed the setup process. Next, you will need to set up accounts on UKISS Wallet to start securing your assets.

UKISS CERTIFICATE OF AUTHENTICITY

Hugware comes with a tamper-proof Certificate of Authenticity issued by UKISS Technology as proof that the device is genuine. The certificate will be recorded on the Ethereum blockchain upon production.

To access the electronic certificate on UKISS Hub:

  1. Launch UKISS Hub
  2. Connect a Hugware key
  3. Go to Hugware Manager View Certificate of Authenticity

Alternatively, you can view your certificates on the following platforms:

  1. https://ukisscerts.jupyton.com
  2. https://www.tradetrust.io/verify

Here’s how:

  1. Go to Hugware Manager View Certificate of Authenticity
  2. Scroll down and click the download icon to receive the certificate in JSON format.
  3. Drop the JSON file onto either platform.

WALLET SETUP 

< 1 hour

Internet connection required

Online process

Android, macOS & Windows

Note: Users can only create one wallet for each set of seed-synchronised Hugware.

Step 1: Create/Restore Wallet

Launch UKISS Hub on your desktop or mobile device, connect your Authentication Key if you haven’t done so, and tap on the UKISS Wallet icon. To create a new wallet, tap or click on Add Wallet. To retrieve wallet data, tap or click on Restore Wallet. To import your wallet, click on Import Wallet (this feature is only available on UKISS Hub desktop).

On desktop, you will be prompted to set your wallet visibility setting. Selecting Locked ensures that your wallet cannot be viewed without connecting your Hugware A-Key or R-Key. Selecting Unlocked means your wallet can be viewed without the Hugware A-Key or R-Key. 

Add wallet on UKISS Hub desktopAdd wallet on UKISS Hub Android

Step 2: Create account

After creating a wallet, you should be able to see your wallet on the app. Tap anywhere within the box indicating your wallet to go to the Accounts page. 

Wallet added on UKISS Hub desktopWallet added on UKISS Hub Android

Step 3: Create account

On the Accounts page, tap on “Add Account,” give your account a name, and tap OK.

Add account on UKISS Hub desktopAdd account on UKISS Hub Android

If you have restored your wallet, you will find your assets grouped in a single account, named “Account 1.” Assets of EVM-compatible networks that do not share the same Ethereum address will be grouped under “Account 1 Legacy.”

Legacy accounts on UKISS Hub desktopLegacy accounts on UKISS Hub Android

DEPOSIT/RECEIVE ASSET 

< 1 hour

Internet connection required

Online process

Android, macOS & Windows

Follow the steps below to deposit assets to UKISS Wallet.

Step 1: Add Network

To deposit assets to your UKISS Wallet address, you must first generate a wallet address. Connect your Authentication Key if you haven’t done so and go to your Accounts page. If you have not created an account, refer to instructions for “Wallet Setup.”

On the Accounts page, tap or click on “Add Network” to select the networks that you are transferring your assets on. Then, tap or click on “Add Network” again. If you’re unsure of which networks to pick, check your external wallet or exchange wallet where your assets are currently stored. The network details are usually available when you’re withdrawing your assets.

(⚠️You must select the correct networks or risk losing your assets.)

Tap Add Network button to add network.Tap the Add Network button
Select networks to add to account.Select networks to add to account.

Step 2: View Wallet Address

Once you have added a network, you will see it reflected in your Accounts page. Tap on a network and you will see its native coin and corresponding value reflected on your Assets page. When you see this, tap on it as well.

Network added to account.Network added to account.
Click Receive button to view addressTap Receive button to view wallet address.
View or copy wallet address.

A “Receive” button will appear. Tap or click on it and the app will show your wallet address.

You may scan the QR code of your address or copy and paste it to your external or exchange wallet to complete the deposit of assets to UKISS Wallet. 

If you are depositing tokens, such as ERC-20, BEP-20, and TRC-20, you will need to “Add Token” to view your token value on UKISS Wallet. Follow Step 3 onwards to “Add Token.”

Step 3: Add Token

To add an ERC-20, go to the Ethereum network. If you don’t see the Ethereum network in your Accounts page, go back to Step 1 to add it. Similarly for BEP-20 and TRC-20, you must add BNB Smart Chain and Tron, respectively. 

Network added to account.Network added to account.

After tapping on the network name, in this case Ethereum, you will arrive at your Assets page. Tap on the “Add Token” button at the top of the page.

Click Receive button to view addressAfter tapping on the network name, in this case Ethereum, you will arrive at your Assets page. Tap on the “Add Token” button at the top of the page.

Then, select the ERC-20 token of your asset from the default list provided and tap “Confirm.”

Select token.Select token.

If you don’t see your preferred token, you need to tap on “Add Custom Token” to input the token contract address.

Add custom token.Add custom token.

When you’re ready, click “Next” or tap “Confirm.”

WITHDRAW/SEND ASSET 

< 1 hour

Internet connection required

Online process

Android, macOS & Windows

To withdraw or transfer assets out of your UKISS Wallet address, go to your Accounts page and select the appropriate network.

Network added to account.Network added to account.

On the Assets page, tap the cryptocurrency you’re transferring.

Click Receive button to view addressTap transfer button to send asset.

Then, click Send on desktop or tap on the “Transfer” button on mobile.

Send asset form.Send asset form.

Fill in the form and tap “Next.” You will be asked to review your information before submitting the transaction. When you’re ready, tap “Next” again.

Wallet Import Instructions (Desktop-only)

  1. Go to UKISS Wallet → Click Import 
  2. Select the JSON file linked to your wallet
  3. Click Open 

Wallet Export Instructions (Desktop-only)

  1. Go to UKISS Wallet 
  2. Select wallet and click Export
  3. Name your JSON file and specify export location 
  4. Click Save

Contact Book Instructions

  1. Go to Contact Book+ Add Contact
  2. Fill in contact name, network, wallet address, and asset type. 
  3. Click + Add

U-MINT (ANDROID)

U-Mint is a mobile-exclusive feature that allows users to claim NFTs that have been linked to their Authentication Key’s serial number.

Watch the video tutorial to learn how to claim an NFT.

WALLETCONNECT (ANDROID)

WalletConnect allows users to connect their Hugware UKISS Hub wallet to thousands of decentralised applications.

Watch the video tutorial to learn how to use WalletConnect with Hugware.

HUGWARE MANAGER

Change the names of your Authentication Key or Rescue Key, reset PINs, and recover Keys on Hugware Manager.

KEY FUNCTIONS

Authentication-Key Rescue-Key
Add wallet
Import wallet
Create account
Remove account/wallet
Add asset
Add token
Send asset
Add contact
Reset PIN
Recover key
Access WalletConnect
Claim NFT (U-Mint)

CHANGE HUGWARE NAME/PIN

You can change the name and PIN of your Hugware anytime.

Step 1: Connect A-Key or R-Key and go to Hugware Manager.

Step 2: Enter the PIN of the connecting Hugware Key.

Step 3: Enter a new name and/or PIN of the connecting Hugware Key. Repeat the same PIN in the next space. When you’re done, click Confirm.

Step 4: Once confirmed, you should see a success page. Click OK.

Please repeat the above steps to change the name and/or PIN of other Hugware Keys.

Note: Each user has up to 10 attempts to enter the correct PIN before your Hugware keys are locked. If this happens, you will need to reset your PIN.

PIN RESET

Your PIN is vital to the security of your Hugware® and must contain at 6-15 numeric or alphanumeric characters. This feature only applies to Keys that are paired with each other.  

PIN Reset Instructions:

  1. Connect the A-Key or R-Key to your device.
  2. Go to Hugware Manager → Click or tap Reset PIN
  3. Connect its paired Key. 
  4. Select the Key to reset.
  5. Confirm your identity by entering the PIN of the Key you are not resetting.
  6. Enter new PIN of your selected Key.

Note: This process works for synchronised A-Key and R-Key pairs. You cannot reset the PIN of a Hugware key from a different pair, or a Hugware key that has not been initialised and paired.

RECOVER KEY

Paired Hugware keys can recover each other. If you lose the R-Key, obtain a new R-Key and synchronise it with the paired A-Key. If you lose the A-Key, obtain a new A-Key and synchronise it with the paired R-Key.

Once you have received your new device, you are ready for the key recovery process.

Key Recovery Instructions:

  1. Connect the A-Key or R-Key you originally have (i.e., the one you didn’t lose)
  2. Go to Hugware ManagerRecover Key
  3. Enter PIN. 
  4. Connect your new device and wait for UKISS Hub to detect. Click Next. 
  5. Wait for synchronisation to complete. 
  6. Set up PIN for your new device.

You’ve successfully completed the key recovery process. You are responsible for the safety and security of your device.

PIN BACKUP – DESKTOP

A security feature that allows users to create backups of their PINs. The backup is generated as a QR Code and random character string. If users forget their PIN, they can scan this QR Code or key in the character string to regain access to their Authentication Key or Rescue Key. 

Create PIN Backup Instructions:

  1. Go to UKISS Hub > Hugware Manager > PIN Backup
  2. Select Create PIN Backup
  3. Enter the PIN of your Authentication Key or Rescue Key
  4. Click Download backup code and save the PDF document containing the PIN backup.
  5. Click Complete

Retrieve PIN Instructions:

  1. Go to UKISS Hub > Hugware Manager > PIN Backup
  2. Select Retrieve PIN
  3. Retrieve the backup code and enter the random character string in the field provided.
  4. Create a new PIN for your Key.
  5. Download the backup code of the new PIN.

PIN BACKUP – ANDROID

A security feature that allows users to create backups of their PINs. The backup is generated as a QR Code and random character string. If users forget their PIN, they can scan this QR Code or key in the character string to regain access to their Authentication Key or Rescue Key. 

Create PIN Backup Instructions:

  1. Go to UKISS Hub > Hugware Manager > PIN Backup
  2. Select Create PIN Backup
  3. Enter the PIN of your Authentication Key or Rescue Key
    • To mail the backup to your inbox, tap on the Mail icon. Mail app is required.
    • To save the backup in your device storage, click Download.
  4. Tap Complete.

Retrieve PIN Instructions:

  1. Go to UKISS Hub > Hugware Manager > PIN Backup
  2. Select Retrieve PIN
  3. Retrieve the backup code. Then, scan the QR Code or enter the random character string in the field provided.
  4. Create a new PIN for your Key
  5. Download the backup code of the new PIN.

Tip: Give a different name for your various Hugware Keys to avoid confusion.

SECURITY BEST PRACTICES

Users should set a strong PIN for the A-Key and R-Key, respectively, comprising at least six alphanumeric characters.

Tips on setting a secure PIN:

  1. Avoid the obvious (i.e., 123ABC and 654321)
  2. Try an extra-long PIN
  3. Use different PINs for A-Key and R-Key
  4. Don’t write PINs down
  5. Try a familiar date other than your birthdate

TROUBLESHOOTING

My computer or phone cannot detect my Hugware. What should I do?

Check that the Hugware is detectable on a separate computer or phone. If the Hugware was detectable, there might be an issue with your operating system or UKISS Hub.

Here are some steps you can take:

  1. Connect your Hugware key to a different USB or USB-C port.
  2. Restart your computer.
  3. Reinstall UKISS Hub. 
  4. Update your operating system.

If problems persist, please look up our FAQ section or contact support.

WARRANTY INFORMATION

Each UKISS Hugware® comes with a five-year limited warranty.

This limited warranty covers any defects in material or workmanship under normal use during the warranty period. UKISS Technology will repair or replace, at no charge, products or parts of a product proven to be defective due to improper material or workmanship under normal use and maintenance. 

This warranty does not cover issues caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. 

Customers must register their Hugware on the UKISS website to activate their warranty.

Steps to activate your warranty:

  1. Go to the UKISS website www.ukiss.io/register
  2. Create a UKISS User Account
  3. Register your Hugware by keying in the serial number
  4. Check the product page to ensure that your devices are successfully registered

To obtain warranty service, please contact us at support@ukiss.io.

Last updated: 8 June 2023