Thank you for purchasing Hugware, the world’s first hardware wallet designed with master seed synchronisation capability. Hugware’s safe and secure technology is patented in more than 20 countries and significant markets, including the United States, Europe, China, India, and Southeast Asia.
Hugware comes in a pair. During setup, the master seed is generated in the Authentication Key (A-Key) and synchronised with the Rescue Key (R-Key). Use the A-Key to manage your crypto assets and keep your R-Key for when you need to recover access in the future.
Our state-of-the-art key pairing feature lets users do away with recovery phrases, thereby minimising instances of human error, phishing, and theft. However, it is your responsibility to ensure the security of your Hugware. Store your devices in a safe location and guard your authentication with a strong PIN.
Hugware is made of durable anodised metal but remains susceptible to damage when exposed to extreme conditions. Users should store their devices in a cool, dry place and avoid fire, water, or corrosive chemicals.
You are responsible for the safety and security of your Hugware. UKISS Technology is not liable for any loss, theft, or unforeseen damage of your device. For further information regarding your five-year warranty, visit Warranty Information.
You should register your Hugware on the UKISS website to activate the five-year warranty, earn KISS Tokens, and join our referrals program. To register, create an account at www.ukiss.io/my-account/.
The master seed is a unique string of randomly generated numbers that derive the private keys. Without the master seed, it is impossible to generate private keys for various cryptocurrency transactions to take place.
The private key is a string of randomly generated numbers that unlocks encrypted information. It identifies the intended recipient and enables the key holder to approve or authorise actions related to the message’s contents (i.e., enabling a crypto wallet to send coins). Other than performing cryptocurrency transactions, private keys can be used for creating digital signatures and forming secure communication channels. They must be kept secret.
Hugware comes with USB-A and USB-C connectors that you can easily plug into your computer and mobile devices. The hardware wallet works perfectly with the UKISS Hub one-stop platform on desktop and the UKISS Wallet mobile application.
You should receive your Hugware in an air-tight foil package containing the following:
If the contents are incomplete, contact support at firstname.lastname@example.org.
Before setting up your Hugware, ensure that your operating system is up to date. UKISS Hub is compatible with Windows 10 and MacOS 12.3.1 versions, or later. Users should download UKISS Hub from Downloads page.
Congratulations! You have completed the setup process. Store your R-Key in a safe place and start using your A-Key.
Hugware comes with a tamper-proof Certificate of Authenticity issued by UKISS Technology as proof that the device is genuine. The certificate will be recorded on the Ethereum blockchain upon production.
To access the electronic certificate on UKISS Hub:
Alternatively, you can view your certificates on the following platforms:
UKISS Hub is your one-stop platform for managing Hugware, crypto assets, and accessing UKISS services. It is compatible with Windows 10 and MacOS 12.3.1 versions, or later. You may download the desktop application from ukiss.io/downloads.
UKISS Wallet: Create crypto accounts, manage your crypto assets and transactions.
UKISS Suite: Access other UKISS software and applications.
Hugware Manager: Manage your Hugware®, PINs, or view your device’s Certificate of Authenticity.
Contact Book: Compile public key addresses and other details of your contacts for easy asset transfer.
Latest news: Get updates about UKISS Technology.
Help: Reset your PIN, recover a key, read our FAQ, or contact us for more information.
Setup New Keys: Launch device initialisation for your new set of Hugware keys.
Settings: Set display language, view legal summary and latest software details.
You can change the name and PIN of your Hugware anytime.
You’ve successfully changed the name and PIN of your device.
Your PIN is vital to the security of your Hugware® and must contain at least six alphanumeric characters. If you have forgotten the PIN for either the A-Key or R-Key, you may reset it on UKISS Hub. This process involves A-Keys and R-Keys that have been paired with each other. To reset A-Key’s PIN, connect the paired R-Key first. To reset R-Key’s PIN, connect the paired A-Key first.
PIN Reset Instructions:
You’ve successfully reset your PIN!
Paired Hugware keys can recover each other. If you lose the R-Key, obtain a new R-Key and synchronise it with the paired A-Key. If you lose the A-Key, obtain a new A-Key and synchronise it with the paired R-Key.
Once you have received your new device, you are ready for the key recovery process.
Key Recovery Instructions:
You’ve successfully completed the key recovery process. You are responsible for the safety and security of your device.
This process is meant for users who would like to have a spare set of Hugware devices that back up their crypto accounts. Once you have received your spare A-Key and R-Key, you will need to perform Key Recovery instead of going through the device setup process.
Key Backup Instructions:
You’ve successfully created a spare Hugware pair that backs up your crypto assets.
Users should set a strong PIN for the A-Key and R-Key, respectively, comprising at least six alphanumeric characters.
Tips on setting a secure PIN:
UKISS Wallet Setup Instructions:
Wallet Import Instructions
Wallet Export Instructions
Contact Book Instructions
Asset Transfer Instructions
To send or receive crypto assets, you may click on the menu buttons on the left or go directly to the asset type.
My computer or phone cannot detect my Hugware. What should I do?
Check that the Hugware is detectable on a separate computer or phone. If the Hugware was detectable, there might be an issue with your operating system or UKISS Hub.
Here are some steps you can take:
If problems persist, please look up our FAQ section or contact support.
UKISS Hub could not detect my R-Key during the setup process. What should I do?
Each UKISS Hugware® comes with a five-year limited warranty.
This limited warranty covers any defects in material or workmanship under normal use during the warranty period. UKISS Technology will repair or replace, at no charge, products or parts of a product proven to be defective due to improper material or workmanship under normal use and maintenance.
This warranty does not cover issues caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
Customers must register their Hugware on the UKISS website to activate their warranty.
Steps to activate your warranty:
To obtain warranty service, please contact us at email@example.com.
Last updated: 17 June 2022