Technical Issues

If you damaged your A-Key, purchase a new one and pair it with your R-Key.

If someone has stolen your A-Key, you can easily secure your assets with your R-Key.

Use your R-Key to transfer assets to another wallet before purchasing a new set of Hugware® keys. Once you have received your new keys, initialise your device and transfer your assets to their connecting wallet. Discard your old R-Key.

Check that the Hugware is detectable on a separate computer or phone. If the Hugware was detectable, there might be an issue with your operating system or UKISS Hub.

Here are some steps you can take:

  1. Connect your Hugware key to a different USB or USB-C port.
  2. Restart your computer.
  3. Reinstall UKISS Hub. 
  4. Update your operating system.


If problems persist, please look up our FAQ section or contact support.

Yes, each pair of devices come with a five-year warranty.

The UKISS Wallet currently supports a variety of cryptocurrencies, including major ERC-20 tokens. Visit for the full list of supported coins and tokens.

UKISS Hub is compatible with Windows 10 and MacOS 12.3.1 versions, or later.

Each Hugware® key comes with an electronic Certificate of Authenticity issued by UKISS Technology as proof that the device is genuine. The certificate will be secured by the Ethereum blockchain upon device initialisation.

To access the certificate on UKISS Hub,

  1. Launch UKISS Hub
  2. Go to Hugware® Manager View Certificate of Authenticity

Contact support if you have doubts about the authenticity of your device.

UKISS Technology establishes authenticity by issuing digital certificates registered on blockchain for each Hugware® key.

The certificates are issued through our partner’s platform – Jupyton – and is built on GovTech Singapore’s OpenAttestation framework, which endorses and verifies documents on the Ethereum blockchain.

The software will display a prompt indicating that a new version of UKISS Hub is available for download. Click “Download” when you see it.

Yes, that will happen after 10 failed login attempts. Users have to reset the PIN to unlock their device.