Orders and shipping

Yes, each pair of Hugware® keys come with a five-year warranty from the date of product registration.

No, you will not be able to edit your order once you’ve made payment. To cancel your order, contact us with your order number as soon as possible.

We strongly recommend buyers to purchase the UKISS Hugware® directly from the website. UKISS currently does not engage with resellers but will work with authorised distributors in selected countries. Please visit the website for more information.

We accept Bitcoin and credit card payments (processed through Stripe).

This depends on your credit card capabilities.

Shipping fees vary depending on the destination. More details are on the checkout page.

Your invoice indicates the final price of purchase. Buyers are responsible for paying applicable taxes and duties levied in your country of residence.

Yes. Buyers should expect shipping delays as courier services may still be affected by pandemic restrictions.

Orders are either shipped from our Singapore headquarters or through our distributor network.

Orders made through the UKISS website are delivered by DHL and SingPost. Our authorised distributors partner with various vendors to ensure you receive the best service possible.

No, you can’t. Buyers are required to provide a residential address.

We strongly advise buyers to review billing and shipping information before making payment. As we strive to deliver orders quickly, we cannot guarantee that changes made to shipping details can be addressed in time.

If you’d like to amend your shipping information, contact us with your invoice number and the new shipping details as soon as possible.

No. However, you can cancel your order and create a new one. To cancel an order, contact us as soon as possible with your invoice number.

You will receive a tracking number via email when your parcel is ready to be shipped.

Shipping could take two to 10 working days, depending on the destination and type of delivery. Buyers can track the delivery status through the tracking number provided.

Please contact our support team with your invoice and tracking number.

Please contact our support team with your invoice and tracking number.