If the product was marked as a gift, we will provide a gift credit upon return of the item. The gift credit will be mailed to you in the form of a certificate. If the product was not marked as a gift, we will refund the buyer instead. The buyer will be informed about the returned gift.
We will terminate any bundled free subscription software licenses upon refund. For example, if your Hugware purchase came with a free two-year subscription of UKISS Suite applications, we will terminate your software subscriptions after refunding your Hugware purchase.
Customers can exchange products that are defective or damaged. Please contact us at firstname.lastname@example.org
and return your product to Blk 79, Ayer Rajah Crescent, #01-03, Singapore 139955
If you are based in a European Union-member country, you have the right to cancel your order and receive a full refund within 30
calendar days of delivery. To do so, you must request a refund by emailing us at email@example.com
. The refund will include all standard delivery charges initially paid by you. You will bear the cost of shipping the returned item.
Please follow the steps below:
- Print your order form.
- Indicate the item/s you are returning and include that document in your package.
- We will provide refunds for the cancelled items, within  calendar days of receipt. If we do not receive the cancelled items, we can arrange to have them returned at your expense.
Last updated: 14 June 2022